Patient’s Information

Going into an AHC hospital

At AHC, we understand that the start and duration of your hospital journey come with some anxiety, fear and concern. However, we are here to make this journey as simple and comfortable as possible.
From pre-admission, the medical aid process through to medical procedures and recovery, we ensure that you have very little to do and nothing to worry about. This is our AHC promise.

The AHC patient journey 

This is what you need to know:
Your journey as an AHC patient will start with a referral from your GP to a specialist. Based on the outcome of this visit, you will then be admitted to an AHC hospital. Here, you will begin the necessary treatment and/or procedures required to get you back to good health. 

The AHC patient journey includes the following:

  • Pre-admission
  • Admission and/or procedure
  • Post-op essentials (including your hospital stay)
  • Discharge planning
  • Rehabilitation or follow-up consultations

Alternatively, your patient journey may involve a visit to the emergency unit, followed by admission to an AHC hospital.

Pre-admission is critical 

This is the first and most important step towards getting started with your AHC hospital stay. 

Find out all you need to know to get started with pre-admission.

Pre-admission is integral to your hospital stay because it ensures that you are fully prepared for what’s to come. By getting your pre-admission done as soon as your doctor gives you the go-ahead, you will save time and have little to worry about on the day of your admission. Nobody wants to deal with paperwork just before a procedure or hospital stay, so make sure you are proactive in getting this done as soon as possible. 

All you have to focus on thereafter is getting better, healthy and recovering well.

AHC’s pre-admission process:

  • Your doctor decides to admit you to an AHC hospital.
  • You must now book in at the pre-admissions at AHC. You also have the option to download your pre-admission form and bring it with you on the day of your admission or earlier. 
  • Getting your pre-admission done beforehand gives you peace of mind on the day of your admission. The rest is up to us at AHC.

Pre-authorisation in a nutshell 

Pre-authorisation is also a very important step that you must take before you begin the pre-admission process. As the patient, it’s your responsibility, or that of the main member, to contact your medical aid and get an authorisation number. We cannot emphasise just how critical this is when being admitted into the hospital; it also gives you peace of mind, knowing that the account will be settled.

Here is a medical checklist that you can use as a guide to complete this process with ease.

We take your admission seriously

As much as we love what we do at AHC, and take pride in ensuring that our patients are comfortable and happy, we know that a hospital stay still comes with a lot of mixed emotions; this is why we have gathered all the important information that you, and your loved ones, need to know before, during and after your AHC hospital stay. 

The AHC promise is that we will always meet you halfway, and then some. This information therefore allows you to be informed, prepared and ready for your stay at our hospitals. 

Should you have any other queries, please do contact us directly

Top AHC tips for hospital admission

We understand that being admitted to hospital comes with anxiety. However, if you choose AHC as your hospital of choice, this anxiety will be replaced with peace of mind. 

We want you to be well informed and prepared for what happens on admission day. Have a look at our helpful tips below and do not hesitate to call your AHC hospital directly, should you have any questions.

Here are a few tips to help you prepare for admission:

  • Ensuring that you get your medical aid authorisation, followed by your hospital stay pre-authorisation, will give you peace of mind on the day of admission. All you have to do is walk into your AHC hospital and we will take care of the rest. 
  • One of our visions is to grow to be one of the most respected healthcare partners providing healthcare services to South Africa and beyond. We are growing our number of beds so that we can accommodate more patients in future; this doesn’t mean our current occupancy rate and number of beds meet in the middle, but we are getting there. We urge you to please be patient if you have to wait for a bed as unplanned emergencies do happen.
  • Please ensure that you tell your nurse and doctor about any chronic medication that you’re on and don’t forget to bring it along with you as a precaution. 
  • Drinking or eating less than six hours before surgery is a no-no. Please ensure that you don’t eat anything or even chew gum for that matter. If unsure, you’re welcome to contact us.
  • We value your valuables but cannot take responsibility for any loss or damage; this is why we recommend that your valuables are locked away in a safe place at our reception are if you can’t leave them at home. 
  • Your safety and security are very important to us so if unwanted visitors wander into your room, please ring the bell provided to get a nurse’s attention; they will be there in a jiffy. 
  • A hospital stay can become boring, even frustrating sometimes, so we provide televisions to keep you entertained. All you need to do is bring your own headphones, sit back, relax and heal. 
  • A private ward can be requested at an extra cost and will be provided if it is available. A patient who’s been given a private room through availability, and not by request, may be moved if that room is required by another patient or due to a certain situation. 
  • If you have any questions for our doctors, nurses or staff at AHC, please don’t hesitate to ask. 

Visitors are allowed, but please note the following:

  • While we know that seeing your loved ones after a procedure helps in the recovery process, please remember that patients also need to rest in order to recover.
  • Adhering to visiting hours is essential, and visitors will not be allowed during doctors’ rounds. You may be asked to leave during this time. 
  • Nursing staff don’t have the authority to disclose patient’s information regarding treatment, condition, prognosis or medication; only one of our qualified doctors can do so with patient consent. 
  • Family members who want to speak to a doctor about a patient’s condition must make an appointment. 
  • Smoking is not allowed at our facilities and firearms are also prohibited. 

Hospital billing simplified: 

  • Our case managers will take the stress out of the payment process by monitoring the funding of your medical aid. If you’re paying on your own, this can be done at your own request or when the case manager updates you on any changes.
  • It is the responsibility of the patient or main member to ensure that co-payments are paid upfront at admission; this must be finalised with your medical aid. 
  • At AHC, we strive to provide you with peace of mind through our world-class healthcare offerings. We believe our patients can help us make this even better, and the billing process smoother, by doing the following:
    • Ensure that your medical scheme payments are up to date. 
    • Make sure you have sufficient benefits for your admission.
    • Ensure that you understand co-payments, levies and deductibles for some procedures, which you will need to settle on the day or the day before admission.
    • Consider your medical aid benefit in terms of medication prescribed on discharge.

Good to know…

Please note that separate costs are inevitable in any hospital stay, including that of AHC hospitals. Some of these include doctors, anaesthetists, radiology, laboratories and physiotherapists, and won’t be billed with the hospitalisation cost itself. These private entities will send you separate bills to settle directly.

It’s also important to note that any person under the age of 18 years, who is admitted to an AHC hospital, should have a legitimate guarantor present at admission. This guarantor will be responsible for accepting and signing the terms and conditions document presented before admission. 

Patient rights and responsibilities

We care about every patient that enters our AHC hospitals. We also know and respect your rights, equally doing our best to meet our responsibilities. Every AHC facility/hospital ensures that your rights are protected and that you get the best care and service from the moment you begin your AHC patient journey with us. 

We strictly adhere to the National Patients’ Rights Charter drawn up by the Health Professions Council of South Africa (HPCSA). 

Read the full Charter here to familiarise yourself with this very pertinent information. 

Should you need further clarity, please don’t hesitate to contact us