Switchboard Operator (Fixed-Term Contract) – Rondebosch Medical Centre View All Careers

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Business Unit: Rondebosch Medical Centre

Posted: 2025-11-24, Closing: 2025-12-08

Location: Western Cape, Cape Town

Description

A vacancy has arisen for a Switchboard Operator (Fixed-Term), reporting to the Patient Administration Manager. The successful candidate will provide efficient switchboard services in a professional and friendly manner whilst delivering uncompromising quality to all customers.

Critical Outputs

• Monitor incoming and outgoing calls via the telephone management system and route these accordingly in a professional and friendly manner.

• Maintain a register of all service problems and present these to management.

• Maintain extension numbers list and issue to all users as required.

• Attend to internal and external customer queries.

• Assist users with faulty telephone lines.

• Work with front desk team performing administrative tasks.

Requirements

• Grade 12

• Two-year work experience in a similar environment

• Computer literacy

• Experience in dealing with people including managing conflict

• Knowledge of hospital procedures and medical terminology will be an advantage.

• Ability to work shifts (day or night)

Competencies

Collaboration/ Relationship Building
Problem-solving, analysis and judgement
Resilience
Engaging diversity
Verbal & written communication and presentation skills
Customer responsiveness
Organisational awareness
Excellence and quality orientation
Ethical behaviour
Adaptability
Attention to detail

Departments

Admin

Rondebosch Medical Centre is an equal opportunity employer, external candidates will also be considered. Only shortlisted candidates will be contacted, should you not receive any communication after 2 weeks of closing date kindly consider your application as unsuccessful.

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