Reception Supervisor – Rondebosch Medical Centre View All Careers
Description
A vacancy has arisen for a Reception Supervisor reporting to the responsible Patient Administrations Manager. The position’s primary responsibilities include admission of patients into hospital and the delivery of an efficient and professional service to the internal and external customers. The successful candidate will be goal oriented with strong customer, quality and performance focus.
Critical Outputs
• Admit all patients in accordance with the company’s admission protocols
• Carry out clinical coding in accordance with CPT and ICD requirements
• Ensure that all data for admissions and pre-admissions is accurate and captured on hospital systems
• Ensure that the specified targets are met
• Perform daily receipting according to company policies
• Assisting patients with enquiries and directions.
• Answering the phone and route queries accordingly.
Requirements
• Grade 12
• Two-year work experience in a similar environment
• Computer literacy
• Experience in dealing with people including managing conflict
• Knowledge of hospital procedures and medical terminology will be an advantage.
• Ability to work shifts (day or night).
Competencies
- Collaboration/ Relationship Building
- Report writing
- Analytical thinking
- Problem-solving, analysis and judgement
- Resilience
- Engaging diversity
- Verbal & written communication and presentation skills
- Customer responsiveness
- Project management
- Organisational awareness
- Excellence and quality orientation
- Ethical behaviour
- Technical and professional knowledge
- Decision making
Departments
- Admin