Collections Manager – Africa Health Care Head Office View All Careers

Description

A vacancy has become available at Africa Health Care Head Office for a Collections Manager, reporting to the Group Patient Services Manager. The successful candidate will assume overall responsibility for the management and coordination of patient administration processes and operations to achieve a quality service and optimize the group profitability through the identification and management of applicable financial risks. Functions to be overseen debtor’s departments with all of the hospitals.

Critical Outputs

• Manage and lead patient administration processes with specific oversight of collections that affect the overall financial stability of the group.

• Coordinate activities of staff members to ensure a smooth and efficient department that reduces the number of cases unpaid by the scheme.

• Oversee the collection of outstanding debt to reduce profit loss while ensuring it is handled appropriately and per company policy.

• Create and implement strategies to increase the number of successful collections on outstanding debt and reach a 95% collection target according to company policy and procedures.

• Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals.

• Run reports and analyze data pertaining to the department and share with executive staff and managers of department staff as needed.

• Ensure policies and procedures that retain a smooth running of the department and avoid excessive credit limits.

• Work in conjunction with the Billing Manager at group level to drive efficiency and ensure accurate information is submitted to the schemes.

• Adequate follow-up is done at hospital levels and Discharge Not Yet Final Billed reports are reviewed.

• Attend Weekly update meetings and present information from different hospitals as part of group consolidation.

Requirements

• Relevant NQF level 7 qualification.

• Professional registration as a Registered Nurse, Enrolled Nurse, BLS, ALS, Pharmacists will be an added advantage.

• 2-3 years’ experience in a similar position within the Private Health Care sector

• Proven leadership and/or people management experience within healthcare

• Should have excellent knowledge of relevant policies and procedures within Patient Administration.

• Relevant working knowledge of Private Hospital billing and claims processes.

• Relevant working knowledge of Private Hospital tariff structures (NHN) and private packages would be an added advantage.

• Knowledge and experience in Case Management processes.

• Relevant completed course in ICD and CPT coding and practical experience in these areas

• Working knowledge of COID and understanding the Medical Scheme rules, regulations, and protocols.

• Relevant working knowledge of Debtors and Collections processes in private healthcare

• Computer proficiency (MS office, Excel, etc.)

Competencies

• Collaboration/ Relationship Building
• Report writing
• Analytical thinking
• Problem-solving, analysis and judgement
• Resilience
• Engaging diversity
• Verbal & written communication and presentation skills
• Negotiation
• Influencing
• Strategic agility
• Planning
• Customer responsiveness
• Organisational awareness
• Excellence and quality orientation
• Ethical behaviour
• Technical and professional knowledge
• Attention to detail
• Builds effective teams
• Innovation
• Decision making

Departments

• Management
• Admin